Support
Real humans answer every message. Usually within a few hours during business hours, always within a day.
FAQ
How do clients book?
Every shop gets a public booking page at shearsapp.com/b/your-shop. Each barber also gets a personal page and a short IG-friendly link (shearsapp.com/@yourname).
Do you charge per booking?
No. Flat monthly fee. Every dollar the customer pays goes to you (minus Stripe's processing fee, which is standard for anyone taking cards).
How do deposits work?
Connect Stripe once, choose which services require a deposit, and the customer pays at booking. Cancel more than 24 hours out for a full refund; inside 24 hours or no-show, you keep it.
Can I import my existing clients?
Yes. Admin → Clients → Import CSV. We de-duplicate by phone number so re-imports are safe.
Multi-barber shops?
Yes. Invite barbers, each gets their own schedule, services, and booking link. Set commission or booth rent per barber.
iOS + Android + Web — same account everywhere?
Yes. One account, all platforms. Your shop data is live-synced across devices.
How do I get help?
Email us. We answer fast because we're a small team and every customer matters.
Manage your account
Log in on the Shears mobile or web app to change services, hours, payment settings, and view billing. A web account portal is coming soon.